Company-Specific AI Agents
An AI agent is a software assistant that works on your company data and can understand a task and carry it out step by step. Unlike a simple chatbot, it can classify requests, analyse emails and take action by integrating with your systems.
What is an AI agent?
An AI agent is an artificial intelligence layer that interprets data for a defined goal, plans the steps and completes the task by integrating with your systems. It doesn't just answer — it moves the process forward.
How is it different from a chatbot?
A classic chatbot returns pre-written answers. An AI agent understands context, looks at your company data, makes a decision and triggers an action when needed — for example routing a request to the right team.
How does it work with your company data?
It is fed from the sources you define (documents, emails, records) with proper authorisation. It can analyse emails, classify requests, produce summaries and follow up on operations.
Which systems does it integrate with?
It can integrate with email, CRM, ERP, ticketing systems and any service with an API, so the agent can take information from one place and turn it into action in another.
How is security planned?
Through access permissions, data scoping and auditable logs. The agent only reaches the data and actions you allow, and approval steps can be defined for critical operations.
Common questions about AI Agent
Yes. A chatbot returns templated answers, while an AI agent understands context, looks at your company data and takes real action — for example classifying requests and routing them to the right team.
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